> ## Documentation Index
> Fetch the complete documentation index at: https://docs.osint.ly/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the most common questions about Osintly.

## Account & access

<AccordionGroup>
  <Accordion title="How do I create an account?" icon="user-plus">
    Go to [osint.ly](https://osint.ly/#signup) and use the sign-up flow from the authentication modal. No credit card is required to register.
  </Accordion>

  <Accordion title="I forgot my password. How do I reset it?" icon="key">
    Use the **Forgot password** link on the login screen. A reset link will be sent to your registered email address.
  </Accordion>

  <Accordion title="Can I use Osintly without a paid plan?" icon="circle-info">
    You can register for free. Running searches requires an active paid plan. See [osint.ly/pricing](https://osint.ly/pricing) for options.

    For more details about credits and spending rules, see [Credits explained](/guides/credits-explained).
  </Accordion>
</AccordionGroup>

***

## Credits & billing

<AccordionGroup>
  <Accordion title="Why do I see fewer module cards than someone on a different plan?" icon="layer-group">
    The number of providers queried depends on your plan. Higher plans unlock additional data sources, including premium breach and leak providers. Standard plan runs a subset of the full provider list.
  </Accordion>

  <Accordion title="Do unused credits expire?" icon="rotate">
    Purchased credits do not expire. Promotional or free credits may have an expiration date specified in the promotion terms. See [osint.ly/terms](https://rewrite.osint.ly/terms#credits) for details.
  </Accordion>

  <Accordion title="Can I get a refund?" icon="money-bill-transfer">
    All sales are final except where required by applicable law. If you believe a charge was made in error, contact [contact@osint.ly](mailto:contact@osint.ly) with the details.
  </Accordion>

  <Accordion title="How do I cancel my subscription?" icon="ban">
    Go to your account settings and open the **Billing** section. You can cancel at any time. Your plan stays active until the end of the current billing period.
  </Accordion>
</AccordionGroup>

***

## Search & results

<AccordionGroup>
  <Accordion title="Why did my search return no results?" icon="magnifying-glass">
    Some queries return no results when the target is not present in any of the queried sources. This is a valid result, not an error. Try a different input type (for example, search the associated email instead of the username).
  </Accordion>

  <Accordion title="Can I choose which modules run before launching a search?" icon="sliders">
    Yes. In Search settings, open the **Modules** section and pick the modules to execute.

    If you select no modules, Osintly uses the default module set for the search type. If you select one or more modules, execution is limited to that selection.

    Credits and access rules do not change: module selection follows the same subscription and team credit logic as a standard search.
  </Accordion>

  <Accordion title="Can I search in any language?" icon="language">
    The query is processed as entered. Osintly does not translate or normalize your input. If the target uses a non-Latin username or script, enter it exactly as it appears.
  </Accordion>

  <Accordion title="How recent is the data?" icon="calendar">
    Source freshness varies by provider. Breach databases are updated as new leaks are processed. Real-time sources (live account checks, DNS) return current data at the time of the search.
  </Accordion>

  <Accordion title="Can I export results on Standard?" icon="file-export">
    JSON export is available from individual card expansion modals. CSV and JSON are available for map data. PDF and DOCX export options are available on all paid plans. See [Credits & subscriptions](/billing/credits-subscriptions) for the full breakdown.
  </Accordion>

  <Accordion title="Why do some searches show a different layout?" icon="table-columns">
    The result page adapts to the input type. Domain searches include a domain overview block with DNS records and risk signals. Cryptocurrency searches include a wallet chart and transaction view. Some blocks (map, registered accounts, leaked results) only appear when the data returned by providers includes the relevant fields.
  </Accordion>
</AccordionGroup>

***

## Features

<AccordionGroup>
  <Accordion title="What is AI Analyst?" icon="robot">
    AI Analyst is a conversational panel on the result page. Once results are loaded, you can ask it to build timelines, summarize findings, generate charts, focus on a specific record, or filter results using natural language. It can also run a web search or fetch detailed data from a specific leaked record when asked.

    Available on Pro and Advanced plans.
  </Accordion>

  <Accordion title="Why is AI Analyst blocked for me?" icon="lock">
    AI Analyst requires a Pro or Advanced plan. If you are on Standard, the panel is visible but locked. Upgrade your plan to activate it.
  </Accordion>

  <Accordion title="What does monitoring do?" icon="bell">
    Monitoring tracks a saved query and runs it automatically at a frequency you set. Each execution deducts 1 credit. You receive an alert when new data appears for that target.

    Available on Pro and Advanced plans.
  </Accordion>

  <Accordion title="Can I share a result with someone who does not have an account?" icon="share-nodes">
    The Collaborate feature lets you share a result with teammates. Public sharing options may vary depending on your plan and team configuration.
  </Accordion>
</AccordionGroup>

***

## Legal & privacy

<AccordionGroup>
  <Accordion title="Is it legal to use Osintly?" icon="scale-balanced">
    Osintly provides access to publicly available and dataset-sourced information. Whether a specific use is legal depends on your jurisdiction, the purpose of the investigation, and local data protection laws. You are responsible for ensuring your use complies with applicable regulations.
  </Accordion>

  <Accordion title="Does Osintly store my searches?" icon="database">
    Your search history is stored in your account and accessible at [osint.ly/history](https://osint.ly/history). You can delete individual entries one by one or select multiple entries for bulk deletion directly from the History page.
  </Accordion>
</AccordionGroup>

***

## Still have a question?

<CardGroup cols={2}>
  <Card title="Community" icon="users" href="https://osint.ly/community">
    Ask the community. Investigators share tips and help each other.
  </Card>

  <Card title="Contact support" icon="envelope" href="mailto:contact@osint.ly">
    Reach the team directly at [contact@osint.ly](mailto:contact@osint.ly).
  </Card>
</CardGroup>