Search issues
No results, missing cards, or partial tabs.
Monitoring issues
Missing alerts, delayed runs, or channel delivery problems.
Access issues
Login problems, workspace visibility, or role restrictions.
Fast triage checklist
1
Identify scope
Confirm whether the issue affects one user, one workspace, or multiple workspaces.
2
Confirm reproducibility
Retry with the same query/target and same settings to verify consistency.
3
Capture IDs and timestamps
Collect search ID, monitor ID, and approximate timestamp with timezone.
4
Check plan and permissions
Validate plan entitlements and workspace role before deeper debugging.
Common issues
Search returns no data
Search returns no data
Validate these points in order:
- Selected input type matches the target format
- Query has no hidden typo, invalid prefix, or malformed separator
- Plan includes expected providers for this search type
- Search options did not disable required leak/provider categories
Expected panel is missing
Expected panel is missing
Panels appear only when all conditions are met:
- Search type supports the panel
- Plan includes the required source
- Returned payload contains matching fields
- Panel toggle is enabled in display settings
Credits consumed faster than expected
Credits consumed faster than expected
Check:
- Number of successful search executions launched
- Monitoring frequency and active monitor count
- Team credit priority path (bank -> owner -> member)
- Whether users are launching new searches instead of reopening history
Missing monitoring alerts
Missing monitoring alerts
Verify:
- Monitor is active and frequency is correct
- Notification channel is configured (email or Discord webhook)
- Destination inbox/channel is available and not filtering alerts
- Alert status was not already set to resolved during workflow handling
Access or auth issues
Access or auth issues
Try:
- New login session with the same provider
- Browser cleanup (cache/cookies) and retry
- Role check in team workspace (owner vs member)
- Private window test to isolate extension/session conflicts
Escalation package
When contacting support, include:- Workspace name and user email
- Search ID and/or monitor ID
- Timestamp and timezone
- Exact steps to reproduce
- Screenshot of visible error state
Where to escalate
- Product support: osint.ly/support
- Community channel: osint.ly/community
- Sales/support for subscription or limit issues: osint.ly/support/sales
- Technical documentation: docs.osint.ly