Search issues
No results, missing cards, or partial tabs.
Monitoring issues
Check the selected workspace, plan, monitor status, and notification channels.
Access issues
Login problems, workspace visibility, or role restrictions.
Fast triage checklist
1
Identify scope
Confirm whether the issue affects one user, one workspace, or multiple workspaces.
2
Confirm reproducibility
Retry with the same query/target and same settings to verify consistency.
3
Capture IDs and timestamps
Collect a search ID, any relevant legacy monitor ID, and an approximate timestamp with timezone.
4
Check plan and permissions
Validate plan entitlements and workspace role before deeper debugging.
Common issues
Search returns no data
Search returns no data
Validate these points in order:
- Selected input type matches the target format
- Query has no hidden typo, invalid prefix, or malformed separator
- Plan includes expected providers for this search type
- Search options did not disable required leak/provider categories
Expected panel is missing
Expected panel is missing
Panels appear only when all conditions are met:
- Search type supports the panel
- Plan includes the required source
- Returned payload contains matching fields
- Panel toggle is enabled in display settings
Credits consumed faster than expected
Credits consumed faster than expected
Check:
- Number of successful search executions launched
- The selected workspace and whether it uses a personal or organization allowance
- Eligible tool-limit overrides confirmed with one credit
- Whether users are launching new searches instead of reopening history
Monitoring & Alerts question
Monitoring & Alerts question
Check the selected workspace, plan, permissions, monitor state, and channels. Record the UTC time of the issue before contacting support.
Access or auth issues
Access or auth issues
Try:
- New login session with the same provider
- Browser cleanup (cache/cookies) and retry
- Role check in the selected organization workspace (owner, admin, or member)
- Private window test to isolate extension/session conflicts
Escalation package
When contacting support, include:- Workspace name and user email
- Search ID and/or legacy monitor ID
- Timestamp and timezone
- Exact steps to reproduce
- Screenshot of visible error state
Where to escalate
- Product support: osint.ly/support
- Community channel: osint.ly/community
- Sales/support for subscription or limit issues: osint.ly/support/sales
- Technical documentation: docs.osint.ly